Privacy and Confidentiality
We place the utmost importance on protecting your privacy and maintaining confidentiality. We recognize the faith you put in us by welcoming our team into your home, and we honor that trust by adhering to the highest standards of discretion. Your personal information—such as your name, address, contact details, or anything we might observe while working in your space—will never be shared with anyone outside our company unless you give us explicit permission or we’re legally obligated to do so.
Our team is carefully trained to carry out their duties with professionalism and respect, ensuring your privacy is safeguarded every step of the way. We see confidentiality as a cornerstone of the top-notch service we deliver, and we go to great lengths to respect both your personal information and the privacy of your home. If you ever have questions about how we handle your privacy, or if you’d like to let us know your preferences for managing your details, please don’t hesitate to reach out to us. Your comfort and confidence mean everything to us, and we’re committed to earning your trust with every visit
Billing & Payments
We aim to make your experience as smooth and hassle-free as possible, including how you pay for our services. We will happily accept electronic money transfers (e-transfer), cash, or our company-issued gift certificates whatever works best for you. Payment is due when we finish cleaning your home or when you receive an invoice, unless we’ve worked out a different plan with you ahead of time. To keep things fair and running smoothly, we stick to a “No Payment, No Clean” rule. That means, without prior arrangement, we may pause service if payment isn’t made at the time of cleaning or if there’s an outstanding balance on your account. For new clients or one-time cleanings, we might ask for payment upfront to lock in your booking and kick things off on the right foot.
If you’re paying with cash, please pop the exact amount into an envelope marked “Red Deer Dust Busters” and leave it on your kitchen counter for our team to pick up when we’re done. This simple step keeps things secure and straightforward for everyone. Just a heads-up: staying on top of payments is key to keeping our services running smoothly. If payment is delayed beyond a reasonable point, we may need to pause cleanings until your account is up to date. Consistent late payments or non-payment could also lead us to end our service at our discretion. We’re all about building a respectful, professional relationship, so if you have questions or need to tweak your payment setup, just give us a shout!
Cancellation Policy
We get it, life throws curveballs, and sometimes you need to tweak your cleaning schedule. We’re happy to work with you while keeping things running smoothly for our hardworking team. To help us out, please let us know at least 48 hours in advance if you need to cancel, skip, or reschedule your appointment. That gives us enough time to shuffle things around, reassign your cleaner to another job, and keep our schedule on track without too much fuss.
If you give us less than 48 hours’ notice, we’ll need to charge 50% of your usual cleaning fee since we can’t always fill that slot on short notice. And if it’s 24 hours or less, or if our team shows up and can’t get in due to a lockout we’ll have to charge the full fee. To keep things simple and organized, please reach out to your cleaning coordinator Jennifer, for all cancellations, rescheduling, or changes. She’s your go-to person, so no need to chat about it with your cleaner directly.
We’re committed to giving you reliable, top-notch service and truly value our partnership. If you ever decide to stop service with us, just let us know in writing, shoot a text to (403) 559-4035 or email Jennifer at [email protected]. A quick written note helps us keep everything clear and ensures we’ve got your wishes on record.
Heads-up: if you pause service for more than a month and later come back, we’ll need to switch you to our current hourly rates at that time, not any older pricing we might have agreed on before. We aim to keep things fair and upfront while delivering the great cleaning you expect. Got questions or need help with any of this? Jennifer’s here for you, just call or text anytime!
Tipping
At Red Deer Dust Busters, our top priority is providing you with outstanding service—tipping is never something we expect or require. That said, we know some clients like to show their appreciation for our team’s hard work, and we’re touched by any gesture you choose. If you’d like to say thanks, it doesn’t have to be with cash, a quick note or a kind word about their efforts means just as much to our staff and keeps them smiling. We’re here to make sure you’re happy with the job we do, and any way you want to recognize that is warmly welcomed.
If you do feel like leaving a tip, we’d just ask you to keep it separate from your regular payment so there’s no mix-up. Pop it outside the sealed payment envelope with a little note saying it’s a gratuity for the team. That way, your thoughtfulness goes straight to the folks who cleaned your home. We love building a great, respectful connection with you, and we’re grateful for any nod to our crew’s efforts however you’re comfortable showing it. Got questions or need help? Our office is always here for you!
Keys
Your trust and security are our top concerns, and about 90% of our clients feel comfortable giving us a key to their home. We don’t take that lightly, we’ve got strict steps in place to keep every key safe and your property secure. For starters, we never put any personal info on the keys we hold. This keeps things private and low-risk while letting our team get in easily for your scheduled cleanings. When you’re done with our services, we’ll get your key back to you right away. For safety reasons, though, we don’t mail keys. Just give us a call, text, or email, and we’ll set up a time for you to swing by and grab it or arrange a secure hand-off that works for you. That way, your key lands back in your hands quickly and safely.
If you’d rather not share a key with us, no problem, we can figure out other ways to get in when no one’s home. You could leave a door unlocked or stash a spare key somewhere safe for us to pick up. We’ll still aim to give you great service, but heads-up: if you go this route, you’re taking on any risks, like damage or theft, that might come with leaving things unsecured. Since we can’t control who else might access your place in those cases, we can’t be responsible for anything that goes wrong. Our aim is to keep things flexible and dependable for you while being upfront about how it all works. Got questions about this? Feel free to hit up our office anytime—we’re here to help!
Arrival Time/Hours
We’re here to clean your home Monday through Saturday from 9:00 AM to 5:00 PM, and Sundays from 12:00 PM to 5:00 PM, always aiming to deliver top-notch service that fits your needs. We’ll do our best to work around your schedule, but unless you’ve snagged the first slot of the day, we can’t promise an exact arrival time. Things like last-minute cancellations, lockouts, tricky weather, or extra requests from other clients can shuffle our day around a bit. To keep you in the loop, we’re happy to give you a 1-2 hour window for when we’ll show up. Our team stays in touch and works hard to stick as close to that as possible, making sure your place gets the attention it deserves with plenty of care and professionalism.
For the smoothest experience, we suggest handing a key over to our cleaning coordinator Jen, who keeps everything running like clockwork. That way, you don’t need to be home, and we can get right to work without any hiccups. If you’d rather let us in yourself, just plan to be around during that arrival window. If we can’t get in, whether no one’s home or something else blocks us, a cancellation fee will kick in (check our Cancellation Policy for details). Need more wiggle room? We can sometimes swing evening cleanings if our schedule allows. Our goal is to give you dependable, quality service that respects your time and fits your life. Want to figure out the best setup for access? Just reach out to Jennifer, she’s ready to help!
Alarm Systems
We know lots of our clients use alarm systems to keep their homes safe, and we’re all about making sure our cleaning fits right in with your setup. If you’ve got an alarm, just let us know how you’d like us to handle it when we come by. No need to turn it off on cleaning day, we’ve got a simple solution. We recommend checking with your alarm company to set up a special code just for us. You can pass that code along to our office securely, and we’ll use it to get in without messing with your system or needing you there. Our team’s trained to follow your security steps to a T, showing how seriously we take protecting your place.
Your home’s safety is a big deal to us at Red Deer Dust Busters. When we arrive, we lock the door behind us and keep it that way while we’re cleaning. Our staff knows to keep out anyone we don’t recognize, so your home stays secure the whole time we’re there. We’d prefer you not ask us to let in friends, family, or other workers while we’re on the job, it’s not really our role, and it could accidentally put your security at risk. By teaming up with you to sort out the alarm details, we can focus on giving you a spotless home while keeping everything safe and professional. Got questions or need to share access info? Just give our office a shout, we’re here to make it easy!
Pets
We know your pets are part of the family and at Red Deer Dust Busters, we’re committed to treating them with the care and respect they deserve. Our goal is to keep things running smoothly during our cleaning visits, keeping your pets comfy while we get the job done. That said, if your pet gets spooked by the vacuum, acts territorial, or plays a little too rough in a way that slows us down, we might suggest moving them to a spot like the garage, a kennel, or another area where we won’t be working. This lets us finish up thoroughly without stressing out your furry friend or putting anyone at risk.
We’re happy to clean around your pets, but just so you know, our services don’t cover certain pet-related chores. Our team isn’t set up to handle things like picking up droppings or scooping the litter box, those tasks are outside our usual cleaning routine. If you could take care of those bits before we get there, it’ll help us focus on giving you the top-notch clean you’re counting on. We aim to keep things professional and flexible, working with the unique vibe of your home. Got questions or something specific about your pets you want to chat about? Give our office a call, we’d love to tweak our plan to fit your needs!
Distractions
Our main goal is to give your home a thorough, efficient clean, which means our team needs clear access to all the areas you’ve asked us to tackle. To make that happen, we need to keep distractions to a minimum so they can stay focused and get everything done well. We’re all for clear instructions about what you want cleaned, but we’d appreciate it if you could keep chit-chat with our staff short while they’re working. Long conversations beyond the basics can throw off their groove, which might slow things down or affect the quality we’re aiming for. Our crew is here to nail your expectations, and we’re grateful for your help in letting them do their thing.
Safety’s a big deal for us, and we’re super careful while we work. That said, to keep things safe for everyone, we can’t take responsibility for any injuries to others during our visit. To avoid trips over stuff like buckets, cleaning caddies, or vacuum cords, we’d ask that you, your kids, and your pets steer clear of the rooms we’re actively cleaning. Once we’re done with an area, feel free to head back in. This keeps your home safe and lets our team work at their best. Thanks for teaming up with us to make the cleaning smooth and worry-free, got any questions about this? We’re happy to chat!
Wear & Tear
We get it, homes pick up wear and tear over time just from everyday life, weather, and the years going by. Things like baseboards, shower and tub bottoms, mold, mildew, water spots, soap scum on glass doors, worn-out floors (like wood that might need refinishing), grout lines, and window tracks often show the signs of this slow buildup. Our team is all in on giving you a solid, quality clean, but these kinds of conditions can affect how things look when we’re done. Some spots might need a few rounds to perk up, while others may never quite get back to brand-new, even with our best shot. We tackle every job with care and know-how, but long-term wear can put a cap on what we can pull off in a regular cleaning visit.
On top of that, while we’re happy add additional services like dusting blinds, heavy buildup on blinds, shutters, or similar spots might call for more than we can handle. For serious dirt or grime, you might want to call in a pro blind-cleaning crew. We can’t promise blinds or other surfaces will come out spotless if wear or material quirks are in play, those factors are out of our hands, not a reflection of our work. Our aim is to boost your home’s cleanliness and coziness as much as we can. Got questions or specific areas you’re worried about? Hit up our office, we’re here to set the right expectations and keep things clear about how wear and tear might shape the results.
Release of Liability
We’re dedicated to giving you top-notch cleaning that fits your needs, including taking care of special items, like those in china or curio cabinets that mean a lot to you, whether for their value or sentiment. If you ask us to clean these treasures, we just need you to know there’s a bit of risk when handling delicate or one-of-a-kind pieces. To keep things clear and agreed upon, here’s the deal: When you give us the green light to clean these items, you’re agreeing to let Red Deer Dust Busters and our team off the hook for any damage that might happen while we’re working. That covers anything that might need fixing or replacing, even if it’s because of something we did.
We handle every job with tons of care and professionalism, but with valuable or sentimental stuff, accidents can still slip through despite our best efforts. By signing off on this, you’re taking on the responsibility to sort out and pay for any repairs or replacements if something goes wrong during cleaning, even if it’s on us. We want to respect the trust you put in us while being upfront about where our liability ends. To make sure we’re on the same page, feel free to chat with our cleaning coordinator Jen beforehand about any worries or special directions. We’re here to line up our work with what you’re hoping for and make it a great!
24 Hour Guarantee and Refunds
At Red Deer Dust Busters, our top goal is making sure you’re thrilled with every part of our cleaning service. We’re all about hitting the mark for you and back up our work with a 24-Hour Guarantee. If something’s off with your clean, just give our office a heads-up within 24 hours after we’re done. Getting in touch that quick lets us jump on your feedback fast and fix things right. We don’t do cash refunds, but if you let us know within that 24-hour window, we’ll happily come back and re-clean any spots you’re not happy with, free of charge. It’s our way of showing we’re serious about keeping your home spot-on and you smiling.
A quick note on refunds: We don’t offer cash back for services we’ve done or for our company gift certificates, those are final once purchased. Instead of money, we pour our energy into delivering awesome service and fixing any hiccups with a re-clean. Got a concern or need us to swing by again? Reach out to our office, Jennifer our cleaning coordinator, and the team are here to help or set up a follow-up. Your trust and happiness mean everything to us, and we’re committed to making sure every visit lives up to our promise of excellence. Thanks for understanding and letting us take care of your home!
Gift Certificates
We’re excited to offer gift certificates, a simple and sweet way to share our top-notch cleaning services with someone special. You can set them to any amount you like, making them a flexible gift for friends, family, or coworkers. Want to know more or nail down the details? Just give our office a call or shoot us an email. Jennifer our cleaning coordinator, and our team are ready to help you craft the perfect gift and make the whole process easy, from start to finish. We can’t wait to assist you in giving the gift of a spotless home, delivered with the care and professionalism we’re known for!
Solicitation of Employees
Our staff’s professionalism and hard work are the backbone of the great service you count on. When you sign up with us, we kindly ask that you don’t approach any of our team members introduced to you through us for private jobs or home services outside our company. This rule helps us keep our crew strong and ensures we can deliver the same top-notch cleaning to everyone. If we find out an employee’s been solicited like this, we’d sadly have to stop your services right away. Plus, it’d mean we couldn’t work with you going forward, since it creates a tricky conflict that messes with how we run things.
Thanks for sticking to this policy, it lets us keep a tight-knit, pro team focused on cleaning your place through Red Deer Dust Busters. We’re all about giving you stellar service straight from our managed staff, and this agreement keeps that rolling smoothly. Got questions or need a bit more info? Our office is always here to chat. We appreciate you respecting these boundaries, it’s what helps us keep doing our best for you and maintain the trust you’ve put in us!
Limitations/Disclaimers
The safety and well-being of our team are top priorities. To ensure they can provide outstanding service while staying protected, we’ve set clear boundaries. Our staff will not climb ladders higher than two steps, lift items heavier than 35 pounds, or handle hazardous materials such as vomit, blood, urine, or excrement. These measures help prevent injury, strain, or exposure to health risks, allowing our team to serve you consistently and effectively. We kindly ask that you remove any soiled bed linens before we arrive. If clean linens are left at the foot of the bed, we’ll gladly remake it for you. Please note that our services do not cover exterior window cleaning, but we’re happy to recommend a trusted professional for the job if needed.
To help us deliver a thorough cleaning, we request your cooperation with some preparations. For areas behind large appliances (like refrigerators or ovens) or heavy furniture (such as a sizable sofa), please move these items prior to our arrival to give us clear access. Your assistance ensures we can clean those spaces effectively. Additionally, our employees’ safety comes first, if they encounter an immediate risk, such as an intoxicated person, an unrestrained aggressive animal, or any unsafe condition, they have the right to leave the job site. In such cases, we’ll do our best to reach you by phone to discuss the situation.
Please understand that if our team departs for safety reasons, the full service fee will still apply, reflecting our commitment to their well-being. We value your support in respecting these policies, which allow us to maintain a safe and professional environment for our staff. If you have questions or need to discuss specific requirements, please don’t hesitate to contact our office we’re here to help!
Overdue Accounts / Collections
We value the trust and respect we share with our clients, which includes receiving timely payments for the services we provide. If an invoice remains unpaid despite our attempts to resolve the matter with you directly, we may, as a last resort, refer the account to a local credit bureau for collections. This step is taken only when necessary to recover outstanding balances and support the sustainability of our business. We handle these situations with care and professionalism, and we encourage you to reach out to our office as soon as possible if you foresee any payment challenges. Our team is ready to work with you to find a fair solution that benefits us both. Thank you for your cooperation in keeping your account current—we’re here to help every step of the way!
Referral Program
We believe there’s no greater praise than a recommendation from a happy client. Your trust means the world to us, and we’re thrilled to show our gratitude through our Customer Referral Program. When you refer a friend or family member to us, we see it as the ultimate compliment, and we want to reward you for it! For every new client you bring our way, you’ll enjoy one hour of free cleaning as our heartfelt thank-you for helping us grow.
Here’s how it works: once your referred friend or family member books, completes, and pays for their first cleaning with us, we’ll add a one-hour cleaning credit to your account. You’ll see the savings reflected on your next invoice, no fuss, just appreciation. There’s no cap on rewards the more people you refer, the more you save on future services. Share the Red Deer Dust Busters experience with those you care about, and we’ll keep delivering the same top-notch service to you and your referrals alike. Questions about the program or ready to refer someone? Just give our office a call!
Thank you for being such an amazing part of our community, we’re honored to have you as our advocate…