Terms of Service

We place the utmost importance on protecting your privacy and maintaining confidentiality. We recognize the trust you put in us by welcoming our team into your home, and we honor that trust by following the highest standards of discretion. Your personal information, such as your name, address, contact details, or anything we might observe while working in your space, will never be shared with anyone outside our company unless you give us explicit permission or we are legally required to do so.

Our team is carefully trained to carry out their duties with professionalism and respect, ensuring your privacy is protected every step of the way. We see confidentiality as a cornerstone of the service we provide, and we go to great lengths to respect both your personal information and the privacy of your home. If you ever have questions about how we handle your privacy, or if you would like to let us know your preferences for managing your details, please do not hesitate to reach out. Your comfort and confidence mean everything to us, and we are committed to earning your trust with every visit.

At Red Deer Dust Busters, our top priority is providing you with outstanding service, and tipping is never something we expect or require. That said, we know some clients like to show appreciation for our team’s hard work, and we are genuinely grateful for any gesture you choose. If you want to say thanks, it does not have to be with cash. A quick note or kind word means just as much to our staff and is always appreciated.

If you do decide to leave a tip, please keep it separate from your regular payment so there is no confusion. Place it outside the sealed payment envelope with a note saying it is a gratuity for the team. That way, your thoughtfulness goes directly to the people who cleaned your home. We value the respectful connection we build with our clients, and we are grateful for any recognition of our crew’s efforts in whatever way you feel comfortable showing it.

Your trust and security are extremely important to us, and many of our clients feel comfortable giving us a key to their home. We do not take that lightly and have strict procedures in place to keep every key safe and your property secure. We never label keys with personal information, which helps protect your privacy while still allowing our team easy access for scheduled cleanings. When our services end, we will return your key promptly. For security reasons, however, we do not mail keys. Please call, text, or email us to arrange a pickup or secure handoff that works for you.

If you would rather not provide a key, that is completely fine. We can discuss other ways to access the property when no one is home, such as leaving a door unlocked or placing a spare key in a safe location for pickup. We will still aim to provide great service, but please understand that if you choose this option, you accept any risks that may come with leaving things unsecured. Because we cannot control who else might access your property in those situations, we cannot be held responsible for issues that arise from that choice. If you have questions, our office is always happy to help.

We clean homes Monday through Saturday from 9:00 AM to 5:00 PM, and Sundays from 12:00 PM to 5:00 PM, always aiming to deliver service that fits your needs. We do our best to work around your schedule, but unless you have the first appointment of the day, we cannot guarantee an exact arrival time. Things like last minute cancellations, lockouts, weather, or extra requests from other clients can shift the day slightly. To keep you informed, we can usually provide a 1 to 2 hour window for arrival. Our team works hard to stay as close to that as possible.

For the smoothest experience, we recommend providing a key to Jennifer, our cleaning coordinator, so everything can run without delays. That way, you do not need to be home and our team can begin work right away. If you prefer to let us in personally, please be available during the arrival window. If we cannot access the property, a cancellation fee may apply. Evening cleanings may sometimes be possible if our schedule allows. If you want to work out the best access setup for your home, please reach out to Jennifer and she will help.

We understand that many clients use alarm systems to help keep their homes secure, and we want to make sure our cleaning visits work smoothly with your setup. If you have an alarm, please let us know how you would like us to handle it on cleaning day. There is no need to turn it off. We recommend checking with your alarm provider to create a separate code for our team. You can then share that code securely with our office so we can enter without disrupting your system or requiring you to be present.

Your home’s security matters to us. When we arrive, we lock the door behind us and keep the property secure while we are cleaning. Our staff is trained not to allow unknown people into the home during the visit. We also ask that you do not request that our team let in friends, relatives, or other workers while we are on the job, as this could create avoidable security issues. If you have questions or need to share access details, just contact the office and we will make the process easy.

We know pets are part of the family, and we are committed to treating them with care and respect. Our goal is to keep them comfortable while we clean your home. That said, if your pet becomes frightened by the vacuum, acts territorial, or behaves in a way that slows work down or creates safety concerns, we may ask that the pet be moved to a different area such as a garage, kennel, or room we are not cleaning. This helps us complete the job safely and thoroughly without stressing your pet.

We are happy to clean around pets, but some pet related tasks are outside our normal service scope. For example, we do not pick up droppings or scoop litter boxes. If those items are handled before we arrive, it helps our team focus fully on the cleaning work you booked. If you have questions or specific concerns about pets in your home, please contact us before your appointment so we can plan accordingly.

Our goal is to provide a thorough and efficient clean, which means our team needs clear access to the areas you want serviced and enough focus to do the work properly. We are always happy to receive clear instructions about your priorities, but we do ask that conversations with staff stay brief while they are actively working. Long conversations can interrupt their workflow and may affect both speed and results.

Safety is also important. To help prevent accidents involving vacuums, cords, buckets, or other equipment, we ask that you, your children, and your pets stay out of rooms that are actively being cleaned. Once an area is finished, you are welcome to move back into it. This helps keep your home safer and allows our team to work at their best.

Homes naturally develop wear and tear over time through everyday use, aging, weather, and long term buildup. Areas like baseboards, shower and tub bottoms, mold, mildew, water spots, soap scum on glass doors, worn flooring, grout lines, and window tracks often reflect that history. Our team is committed to delivering quality results, but conditions like these can affect how surfaces look after cleaning. Some areas may improve with multiple visits, while others may never fully return to a like new condition even with our best effort.

The same applies to certain add on tasks such as blinds or shutters. Heavy buildup may require more specialized restoration than standard cleaning can provide. In those situations, a dedicated specialist may be the better option. We are always happy to improve the condition of your home as much as possible, but we want to be clear that long term wear and material limitations can affect final results. If you have concerns about specific areas, please contact us so we can help set clear expectations in advance.

We are happy to offer gift certificates as a thoughtful way to share our cleaning services with someone special. Gift certificates can be issued in any amount, making them a flexible option for friends, family members, or coworkers. If you would like more information or want help setting one up, please contact our office. Jennifer and the team are happy to help make the process simple from start to finish.

Our staff’s professionalism and hard work are central to the service we provide. When you become a client, we ask that you do not approach team members introduced to you through our company for private work or side jobs outside Red Deer Dust Busters. This policy helps us protect our staff and maintain the professional structure that keeps service consistent for everyone.

If we learn that one of our employees has been solicited for work outside the company by a current client, we may end service immediately and choose not to continue working together in the future. We appreciate your respect for this policy and for the team that makes our service possible. If you have any questions, please contact the office.

We value the trust and respect we share with our clients, and that includes receiving payment in a timely manner for the services we provide. If an invoice remains unpaid despite our attempts to resolve the matter directly with you, we may, as a last resort, refer the account to a local credit bureau for collections. This step is taken only when necessary to recover outstanding balances and support the sustainability of our business. If you anticipate any payment difficulty, please contact our office as soon as possible so we can try to find a fair solution together.

We believe there is no greater compliment than a recommendation from a happy client. Your trust means a lot to us, and we are grateful to show our appreciation through our Customer Referral Program. For every new client you refer, you will receive one hour of free cleaning as our thank you for helping us grow.

Here is how it works: once the friend or family member you referred books, completes, and pays for their first cleaning with us, we will add a one hour cleaning credit to your account. That credit will appear on your next invoice. There is no limit to the number of referral rewards you can earn. The more people you refer, the more you save on future services. If you have questions or are ready to refer someone, just contact the office.

Thank you for being such a valued part of our community. We truly appreciate your support.